RETURN POLICY



Last updated November 23, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

x RETURNS: All returns must be postmarked within thirty (30) days of the purchase date (30-Day Money Back Guarantee*). All returned items must be in new and unused condition, with all original tags and labels attached.


x RETURN PROCESS: To return an item, please email customer service at customerservice@davincixxi.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Davinci XXI
Attn: Returns RMA #17448 119 st  17448 119th street  EDMONTON, Alberta T5X0A5 , Canada  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

x REFUNDS:
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

x EXCEPTIONS    
The following items cannot be returned or exchanged:    
●    
Pieces with personalized engravings  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

Please Note          
●    
Sale items are FINAL SALE and cannot be returned.            
●    
Item and packaging must be in original condition      
●    
Items damaged due to neglect cannot be returned  

x QUESTIONS

If you have any questions concerning our return policy, please contact us at:

17802243764 (Mon - Fri, 12 PM - 8 PM MDT)
customerservice@davincixxi.com